Parking Services Manager

Trail Drive Management Corp. - Dickies Arena
Job Description
Parking Services Manager
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX  
Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, and hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances. Classification: Full Time
Reports to: Assistant General Manager  
Summary:
The Parking Services Manager is responsible for oversight and management of the Dickies Arena Parking System. The Dickies Arena Parking System is comprised of a 2200 space Parking Garage and 6 surface lots with an additional 3000 parking spaces in support of Dickies Arena. Dickies Arena is within the Cultural district which also includes the Will Rogers Memorial Complex and several Museums. The Parking Services Manager will develop, recommend and implement programs, systems and procedures to ensure that the parking operations are efficient and profitable and maintain the highest standards for servicing clients and customers with professionalism.  
ESSENTIAL FUNCTIONS (including but not limited to): 
  • Be responsible for all Parking Daily Revenue reports and be able to provide detailed explanations of variances between parking expectations and actual events 
  • Be responsible for to Budget for the operation and provide explanations on all variances 
  • Review and approve all Time and Attendance to ensure parking employees are paid correctly during each pay period. 
  • Allocation labor correctly to events for the parking operation to get a clear understanding of our staffing expenses 
  • Provide Forecasting to Finance related to the Parking Operations 
  • Approve all expenditures related to the Parking Operations in a timely manner. 
  • Provide direction and leadership within the Parking Department creating a positive work environment in which employees understand customer, clients and co-workers needs and operate as a team to consistently provide the highest quality service.
  • Act as a communications interface between other departments, staff & clients within Dickies Arena, The Fort Worth Stock Show & Rodeo, the City of Fort Worth Public Events Department, Fort Worth Police Department, Museums within the Cultural District as well as the Fort Worth Independent School District.
  • Collaborate with the Will Rogers Memorial Complex Staff to ensure daily parking plans developed meet the needs of all guests, clients and visitors of the Will Rogers Memorial Complex are met.
  • Respond and handle client requests and/or issues in a timely fashion to ensure client satisfaction and excellent customer service.
  • Review lot performances and manage expenses while ensuring the financial performances reflect goals and objectives.
  • Maximize budgets with successful financial reporting and forecasting.
  • Procure materials and supplies necessary for maintaining optimal job performance.
  • Ensure all equipment is functioning properly to guarantee facility safety & security and to maintain proper revenue control.
  • Ensure that standards of excellence are maintained in all areas of the operation including lot/garage cleanliness.
  • Responsible for managing and training a team of employees as well as performing personnel reviews & appraisals and staff disciplinary action as required. 
  • Responsible for staffing and scheduling of front-line staff as required by Event Schedules.
  • Manage outside contractors, vendors and contracted staff management as required.
  • Establish in-house Valet Parking Operation and Manage Valet Parking Operation as needed or oversee Third Party Valet Parking Company as needed.
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  • NON-ESSENTIAL FUNCTIONS: Perform other duties as assigned.
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  • QUALIFICATIONS:
 
  • 5-7 years of parking management experience with responsibility for staffing, scheduling, training front-line employees as well as budgeting/financial management.
  • Bachelor’s degree from an accredited college or university or equivalent work experiences
  • Proficient in the use of Microsoft Office, including Excel, Word, Outlook and Power Point 
  • Valid driver’s license
  • Excellent verbal and written communication skills
  • Demonstrate ability to prioritize tasks in a fast paced environment
  • Ability to be exposed to adverse weather conditions when required to work outside
  • Ability to be on your feet for long periods of time
  • Self-motivated with strong client relations and staff management skills
  • Ability to work independently and in a team environment and meet deadlines
  • Superior customer service experience
  • Ability to develop effective working relationships with internal and external parties
  INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands: While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time; This position also requires frequent use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards parking locations. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.
Physical demands: While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds.  As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.
Work environment: The duties of this position are performed primarily outdoors. The noise level in the work environment is usually moderate. Employee will be regularly exposed to outdoor weather conditions, year-round.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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