Help Desk I - Fort Worth, TX

Job Description

Have IT experience, and interested in joining EECU?

EECU is looking for a Help Desk Support representative that will provide support for end-users of the organization’s desktop computing environment The position’s primary responsibility is receiving and addressing support requests from end-users made by phone or electronically, as well as creating and updating tickets, and communicating regularly with users until a ticket is closed. 

This position is eligible for a Sign-on Bonus of $750.00 after 90 days.

The Help Desk Support position supports the following including troubleshooting and diagnosing issues with hardware, software, peripherals, user access rights and permissions, then addressing and resolving issues within the individual’s skillset that can be resolved quickly, or escalating issues that require more skill or time to resolve. Receives telephone calls and help desk requests from users experiencing problems with computer software or hardware and responds appropriately. Ensures all incoming items are documented in the ticket system and contacts users with recently closed tickets to ensure issues are resolved and follows up on tickets where IT may be waiting on additional input. Essential functions include IT Help Desk Support, User Provisioning, On-site support, Hardware configuration and installation, and Ticket follow-up.

Candidates should possess the following knowledge and experience:

  • High school diploma. Associates degree in IT or A+/Net+ certifications preferred
  • 1-year experience in a Help Desk role, or recent IT education or training
  • Ability to accurately perform tasks based on a checklist 
  • Ability to absorb new ideas and concepts quickly
  • Good analytical and problem-solving abilities 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to conduct research into order to find solutions to technical problems 
  • Ability to present ideas in a business-friendly and user-friendly language
  • Strong customer service orientation
  • Excellent written, oral, interpersonal, and presentational skills
  • High focus on organization


Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training.   


For more than 80 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $3.3 billion in USD assets and serves over 260,000 members through 16 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being. 


EECU is an EOE/Vets/Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability.

For more information on our organization and benefits please visit EECU Careers.

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