Guest Service Supervisor (Part-Time)

Trail Drive Management Corp. - Dickies Arena
Job Description
Guest Services Supervisor (Part Time)
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
Dickies Arena will be a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
Reports to: Guest Services Coordinator
Job Description
The Guest Services Supervisor will be responsible for overseeing the ticket scanning staff at entrances as fans enter Dickies Arena for all events. The Guest Services Supervisor will manage all usher staff which ensure fans have valid tickets and are directed to their proper seating sections for all events at Dickies Arena. Responsibilities include remaining attentive to the needs and professionally responsive to the demeanor of all guests using a positive, pro-active approach to all situations including problem-solving situations.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Ensure fan compliance with Dickies Arena policies and procedures.
  • May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency.
  • Conduct thorough shift briefings for assigned staff for all events.
  • Additional duties may be assigned by arena management.
  • Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures.
  • Act as a role model within and outside Dickies Arena.
  • Performs duties as workload necessitates.
  • Demonstrate flexible and efficient time management and ability to prioritize workload.
  • There will be an expected minimum number of events worked.
  • Ability to work nights and weekends.
  • Ability to work the entire event including pre and post-event activities as needed.
  • Strong customer service skills. Will maintain a positive attitude under pressure.
  • Ability to clearly, effectively, and professionally interact with staff, supervisor, contractors and the public.
  • Outgoing, attentive and communicate in a professional manner. Will collaborate effectively with others to produce results.
  • Ability to handle large crowds while remaining friendly and professional.
  • Experience in customer service work is preferred and as is the use of a hand-held scanning device.
  • High School diploma or equivalent.
  • Possess excellent interpersonal skills and diplomacy.
  • Strong oral communication skills.
  • Ability to climb up and down stairs at varying inclines.
  • Previous experience in a Guest Services role in a Sports or Entertainment Venue preferred.
  • Previous experience in a supervisory role at a Sports or Entertainment Venue preferred.
In accordance with federal law, applicant must present appropriate documentation establishing his/her identity and authorization to work in the US during the hiring process.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
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