Food & Beverage Clubs Host & Reservationist

Trail Drive Management Corp. - Dickies Arena
Job Description
CLUBS FOOD & BEVERAGE HOST/ RESERVATIONIST
 
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
 
Dickies Arena will be a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
 
Reports to: Manager of Suites, Loge Boxes and Clubs          
 
Job Description
The Clubs Reservationist will often serve as the first point of contact for arena guests wishing to dine within the clubs/restaurants.  They will establish the level of hospitality and strive to exceed our guest service standards.  They are responsible to maintaining the reservation sheet/system for each event and customizing the set-up accordingly.  The reservationist will answer phones; taking reservations for upcoming events and attending to guest inquiries.  The reservationist with work closely with the Clubs Manager, as well as, the Suites and Loge Box leadership team to help provide insight into anticipated demand, as well as, specific guest details/needs for each event.  The reservationist may support and assist with other administrative duties, as well as, support in the capacity of a host during events if/ as needed.  If needed, the reservationist will assist with monitoring staff, ensuring safety, sanitation and responsible service of alcohol, while striving for an optimal experience for guests. The Clubs Reservationist is a full-time position that reports to the Club Manager, as well as, the Suites and Loge Box Leadership Team.
 
Essential Functions
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Develop and Maintain the on-line reservation system
  • Answer the Club Reservation line, handling all inquiries appropriately and in a timely manner
  • Set the reservation system up properly to support each unique arena event
  • Capture all necessary details when communicating with guests such as special events being celebrated or allergies of guests attending an event
  • Ensure excellent communication with and between department counter parts
  • Work with counter parts of operation to ensure all specific requests are communicated and executed as desired
  • Always provide exceptional hospitality during phone and face to face interactions with staff and guests
  • Ensure organization and efficiency as it pertains to the Clubs/ Restaurant administrative footprint
  • When inside the arena during events; maintain and ensure excellent customer service
  • Support in the capacity of a host, taking on and executing all applicable host job duties, if/as needed
  • Assist with dining room set-up in accordance with event needs/ specifics
  • Understand and assist with execution of responsible alcohol service
  • Understand and assist with execution of sanitation and food safety as it relates to the food and beverage industry
  • Have complete knowledge of all menu items, production specifications, ingredients, cooking times and presentation
  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests
  • Support any other Food & Beverage departments as needed
  • Support any other tasks as assigned by the Dickies Arena Leadership Team
Competencies
 
1. Communication Proficiency.
2. Ethical Conduct.
3. Leadership.
4. Problem Solving/Analysis.
5. Strategic Thinking.

 
Supervisory Responsibility
Exercises general supervision over clerical, administrative and professional staff assigned to the department.
 
Physical demands
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.
 
Additional Eligibility Qualifications
  • Must be a minimum 18 years of age
  • 1-2 years’ experience in a host/reservationist role working in an upscale restaurant/ hospitality environment preferred
  • Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
  • Possess excellent interpersonal skills and diplomacy
  • Possess excellent written and verbal communication skills
  • Ability to multi-task
  • Strong attention to detail and proven customer service skills
  • Exceptional organization and prioritization  
  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
  • Ability to lift, push, and pull up to 50lbs
  • Flexible schedule – nights, weekends and holidays
  • Must be able to work in an environment with fluctuating temperatures
 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities
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