Rodeo Box & Club Seat Food & Beverage Pantry Coordinator

Trail Drive Management Corp. - Dickies Arena
Job Description
RODEO BOX & CLUB SEAT FOOD & BEVERAGE PANTRY COORDINATOR
 
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
 
Dickies Arena will be a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
 
Reports to: Manager of Concessions, Club Seats, Vending & Rodeo Boxes  
 
Job Description
The Rodeo Box & Club Seat Pantry Coordinator is responsible for the general operation of the In-Seat service to our Club Seat and Rodeo Box guests. They are required to communicate with servers, cooks and assign food runners & servers to different tasks through each event. Pantry Coordinators work closely with the entire team to ensure productivity and efficiency. The pantry coordinator assists in monitoring staff, ensuring safety, sanitation and responsible service of alcohol, while striving to create an optimal experience for staff and guests. Pantry coordinators will actively support any additional needs and objectives of the Dickies Arena Leadership Team. Rodeo Box & Club Seat Pantry Coordinators reports to the Concessions Management Team and is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon the arena event schedule.
 
Essential Functions
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Responsible for ensuring quality and hospitality throughout the Club seats and Rodeo Boxes of the arena 
  • Responsible for pantry organization and event preparation  
  • Responsible for assigning team members to specific event related tasks
  • Serve as a liaison between Concessions Management, Rodeo Box and Club Seat Staff and Rodeo Box and Club Seat guests throughout each event
  • Responsible for assisting in closing out financials per event and ensuring correct billing takes place
  • Communicate and work with department counter parts to ensure food quality and service standards are always maintained
  • Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
  • Monitor and enforce safe alcohol policies and procedures
  • Monitor and maintain inventory control and product requisition with pantry/ department
  • Help always maintain and ensure excellent customer service for internal and external guests
  • Have full knowledge of food and beverage menu items and accompaniments
  • Responsible for reporting “important” information to staff
  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests
  • Direct any inquiries not regarding food and beverage to the correct entity and/or personnel within the arena
  • Support any other Food & Beverage departments as needed
  • Support any other tasks as assigned by the Dickies Arena Leadership Team
 
Competencies
 
1. Communication Proficiency.
2. Ethical Conduct.
3. Leadership.
4. Problem Solving/Analysis.
5. Strategic Thinking.

 
Supervisory Responsibility
Exercises general supervision over clerical, administrative and professional staff assigned to the department.
 
Physical demands
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.
 
Additional Eligibility Qualifications
  • Must be a minimum 18 years of age
  • One-year of supervisory experience in food and beverage strongly preferred
  • Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
  • Possess excellent interpersonal skills and diplomacy
  • Possess excellent written and verbal communication skills
  • Ability to multi-task
  • Strong attention to detail and proven customer service skills
  • Exceptional organization and prioritization  
  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
  • Ability to lift, push, and pull up to 50lbs
  • Flexible schedule – nights, weekends and holidays
  • Must be able to work in an environment with fluctuating temperatures
 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
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