Family Support Coach

My Health My Resources of Tarrant County
Job Description

Provides service coordination to assigned families from the point of referral to the point of dismissal. Ensures that all children assigned are served timely and appropriately and in keeping with their rights and needs.  Focuses on supporting the parent-child relationship so that positive outcomes can occur.  Commits to the belief that parenting is the most important job there is and that every parent/caregiver can be successful.

Coaching is as an adult learning strategy that will be implemented.  Coaching promotes the learner’s ability to reflect on his or her actions as a means to determine the effectiveness of an action or practice and develop a plan for refinement and use of the action in immediate and future situations. 

This position fully embraces the mission and 7 key principles for providing early intervention services in the natural environment.


II) Essential Functions 

A. Complete screenings and eligibility determinations for children and families referred to the HOPES program 


  1. Contact family within two (2) working days of receiving the referral to schedule the initial meeting.  Arrange for an interpreter/translator if needed.  Attempts and documentation should occur every three days. Discuss parent/caregiver concerns.  Begin to initiate needs assessment and interview with the family. Complete required screeners, surveys and assessments.  
  2. Complete the intake, screening, and assessment within 1 week of referral.
  3. Document eligibility reason in child’s record and on appropriate required forms. 
  4. Coordinate assessments with any team members including subcontractors, informal, and formal supports that are needed.  Making sure they are informed of the time, place, location, special circumstances; test materials to complete.  Use a person centered approach and discourage dual conversations
  5. Work with the family to obtain any needed medical and court records with consent from the parent.  
  6. Obtain any needed consent forms for evaluation and release of information consents needed.
  7. Accurately complete and turn in all documentation within 1 day after completion of the appointments.
  8. Concurrent documentation is encouraged.


B. Provide ongoing consultation/information to parents and other caregivers as identified in the family’s Plan of Care.  


  1. Provide detailed information about child development for ages birth through five. 
  2. Provide general information about the importance and benefit of establishing routines, different temperaments, attachment, sensory integration, parenting, and coping skills.
  3. Make connections to community partners and outside agencies as needed by the family.
  4. Coordinate with social service agencies (WIC, CCMS etc.), medical personnel, child cares, Head Start/EHS and ISDs to insure quality services that meet the child/family needs.
  5. Provide written and or verbal information to the physician or other community supports for the purpose of teaming at the request of the parent. 


C. Use a coaching interaction style with parents/caregivers  to implement interventions and strategies

1.  Apply the ten key elements of  coaching in early childhood coaching

  • Consistent with the principles of adult learning
  • Capacity-building-an ongoing process of providing, creating, or mobilizing experiences through which children, parents, families, and communities enhance their ability to identify and meet development-enhancing opportunities or challenges in a sustainable way (FIPP,2002)
  • Non-directive
  • Goal-oriented
  • Solution-focused
  • Performance-based
  • Reflective
  • Collaborative
  • Context-driven
  • As hand-on as it needs to be


2. Practice the research-based characteristics of coaching

  • Joint planning using the 2-part plan
  • Observation
  • Action/Practice
  • Reflection including awareness, analysis, alternatives, and action questions
  • Feedback that is affirmative, evaluative, directive, and informative.


D. Be knowledgeable of and assist in implementation for referral to the following evidence based practices:

  1. TBRI
  2.  Parent Café`s
  3.  Nurturing Parenting Program
  4. Pathways if assigned by supervisor
  5.  As well as referral to existing community home visiting programs, if in existence


E. Additional Duties

  1. Participates in groups, committees, meetings, and/or marketing outreach activities as requested by supervisor or the Director of HOPES.
  2. Must participate in required supervision, meetings and trainings.
  3. Must complete required trainings of the agency and CEU’s of your license if applicable.
  4. Must demonstrate flexibility with work, attitude and communication with HOPES staff and families.
  5. Must have the ability to learn and implement early intervention strategies and techniques.
  6. Must demonstrate emotional control, good judgment and safe practices when under stress.
  7. Must demonstrate ethical and professional behavior.


F. Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community.  We Provide Access to Services.  We Link People to Resources.  We Empower People.”

G. Perform other job duties or responsibilities as requested or assigned.


II. Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities

  1.  Discipline Code of Ethics
  2.  HOPES  Procedures 
  3.  MHMRTC Operating Procedures
  4.  Knowledge of Texas laws regarding reporting child abuse/neglect
  5.  HIPPA compliance


III. Internal & External Customer Service

  1.  Ability to communicate effectively both orally and in writing. Ability to keep written documentation of work with the child and family in an accurate and timely manner.  Above average record keeping, time management, and organizational skills.
  2. Ability to problem solve with families, paraprofessionals and professionals to meet a child's needs.   Conflict resolution skills and motivational interviewing skills.
  3. Knowledge, skills and ability to work effectively with families/adults from various cultural, linguistic, socio-economic, cognitive, social-emotional and educational statuses.
  4. This position requires extensive internal (team members, agency personnel) and external (doctors, ISDs, day care providers, other agencies) contacts.  


IV. Travel

This position requires daily local travel in personal vehicle, often in difficult driving conditions and/or situations


Job Requirements:

Required Education

Associate’s Degree or higher in a health and human service field.

Defined Education

Health and human service field


Bilingual Spanish


High School or GED plus three (3) years of direct service experience in a health and human services field.

 Required Years  Experience

One (1)  year

Defined Experience

Health and human service field

Required License

Valid Texas Driver’s Licence with an acceptable driving record


Supervisory Experience


Testing Requirements
Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test.
Satori Alternatives to Managing Aggression (SAMA) Protection

Lifting Requirements
25 Pounds

Benefit Information
As a full-time employee, you are eligible to participate in MHMR’s employee health benefits program. Health benefits eligibility date is the 1st of the month following completion of sixty (60) days of employment. Your eligibility for other benefits, including the 401(a) (including employer match) and tuition reimbursement will take place per company policy.

Additional Information

*MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website

Contact Information