Senior Caseworker

My Health My Resources of Tarrant County
Job Description

I) Job Purpose

Evaluates and provides case coordination services to mentally impaired inmates housed in the Tarrant County Jail.

II) Principal Responsibilities

A. Complete all paperwork related to new referrals

  • Review and triage new referrals upon receipts 100% of the time.
  • Check both CHMC and Care system for data concerning the client 100% of the time.
  • Call and request psychiatric records within 24 hours or the next working day.
  • Request protocol medications if inmate was taking medications prior to being arrested.
  • Review the referral, the arrest record, and other criminal justice information related to the case as provided by jail 100% of the time.
  • Appropriate determination is made daily as to which inmates will be assessed for services, and promptness of such assessments, based upon established triage criteria. A disposition must be made on each referral/kite.
  • All inmates appropriate for face-to-face follow up must be seen as soon as possible, but no later than 14 days.
  • Referrals that are not followed up by a face to face visit 9 duplicate referrals for the same issue, or inmate has been released from custody) referral must be returned to unit clerk with written explanation as to why inmate was not seen face to face.

B. Provide Mental Health Assessment

Performance Requirements:

  • Conducting a clinical interview with the inmate using the Tarrant County Mental Health assessment form to determine his/her mental health status and need for psychiatric services while incarcerated.
  • Contracting prior psychiatric service providers, family members/significant others, and/or other agencies to obtain information on client’s psychiatric history, social functioning, and treatment needs.
  • Reviewing information from available psychiatric records.
  • Contracting criminal justice staff for information as needed.
  • Each completed assessment must consist of a disposition and a recommendation for housing if appropriate 100% of the time.
  • Obtains consents for treatment and for release of information from each inmate referred to psychiatrist or documents the inmate’s refusal to sign them 100% of the time.
  • Writes the names of inmates who need to be seen by the psychiatrist on the triage list according to unit guidelines prior to the end of each work day.
  • Returning completed referral form to unit clerk for data entry.


C. Consult with Team Leader, Therapist, or Program Manager prior to recommending single cell or SPC housing. (If no one is available, consult with above persons at first opportunity)

D. All referrals for SPC or single cell housing must be taken to classification immediately.

E. Provide ongoing review and follow up on the mentally ill incarcerated in the jail.

Performance Requirements:

  • Follow up on inmates as prescribed by classification, location, and individual client needs.
  • Insure that all legitimate inmate needs are being addressed by mental health and medical services.
  • Provide feedback to psychiatrist, program manager, team leader, and other MHMR staff and or medical staff as needed.
  • All ongoing contacts with inmates must be documented using an approved progress note format or the progress note section of the Tarrant County Jail Mental Health Services request form.


F. Provide referred inmates with diversion services.

  • Refer inmates who may meet criteria for post booking diversion to the appropriate referral source.
  • Insure that Team Leader or Program Manager knows if any inmate may be in need of a competency exam.


G. Reports and documents client services accurately according to unit and agency procedures, and maintains working log of activity.

Performance Requirements:

  • Documents through progress notes direct contact with clients.
  • All notes for service are written no later than 12PM of the next working day following client appointment.
  • Reports sensitive and pertinent issues to manager immediately in written or verbal form 90% of the time.
  • SAL codes used correlate properly with the service provided.
  • SALs are turned in for data entry within one working day of service provided.
  • Locate inmates permanent chart or prepares a temporary chart (if permanent chart does not exist) for inmates needing further mental health service as soon as needed, but no later than 3 working days.
  • Places all paperwork related to inmates who have been deemed as no MHMR follow up for services in the inactive bin.


H. Prepares information for submission and/or enters information into electronic storage processing and retrieval systems accurately and on a timely basis. (This includes, but is not limited to the CARE data system, CHMC reports, and documents on personal computer, which are subject to requirements related to accuracy and timeliness, automated clinical records systems and LAWSON purchasing system.)
Performance Requirements:

  • Information related to clinical record systems, CARE data system, CHMC data system and any financial records contain no more than 2% errors. In the event and error rate in the data has occurred outside the control of the employee such as an error resulting from faulty programming or other software problems, the source document or original work will be the basis for establishing the employee’s error rate.
  • No more than 1% of information related to clinical records systems, CARE data system, CHMC data system, financial records and /or any other data systems critical to the mission of the agency or unit is identified as delinquent by standards or directives defining due dates for that particular data.
  • Employee in collaboration with their supervisor develops and maintains skills sufficient to meet job information preparation /entry responsibilities.


I. Employee produces positive outcomes as a result of their interaction with others.
Performance Requirements: 

  • Employee interacts with clients, other staff, the MHMR organization and other organizations in a manner which promotes positive outcomes for the employee, the clients, other staff, their supervisors, the MHMR organization and other organizations 95% of the time.
  • Employee uses channels of communication prescribed by Agency Operating Procedure, established chain of command, laws, regulations, codes of ethics, professional standards, supervisory instructions, or other legitimate codifying entities in order to bring client and system problems to the attention of the appropriate authority 98% of the time.
  • Employee has no more than three episodes per calendar year in which clients, other staff, the MHMR organization and other organizations have had negative outcomes as a result of the employee’s interactions with them.


III) Knowledge of Laws, Regulations, and Policies/Procedures

  • Working knowledge of MH Community Standards
  • Working Knowledge of the Texas Mental Health Code
  • Working knowledge of TCMHMR Policies and Procedures


IV) Personal and Public Contact

This position requires extensive internal and external contacts. The employee will accomplish this with advanced written and verbal skills.

V) Travel

  • This position requires occasionally overnight state wide travel, up to 1-2 annually.
  • This position requires local travel of up to 20% in personal vehicle.
Job Requirements:

Required Education

Bachelor’s Degree

Defined Education

Health or Human Services

Acceptable Degrees (review Behavioral Health column, including substitutions: Click Here)

Required Experience

2 years

Defined Experience

Law enforcement, Social Work, Mental Health



Required License

Valid Texas driver’s license with an acceptable driving record.

Must provide license (if applicable) and official documentation of all educational attainment i.e. Transcript/Degree/Certificate

Required Supervisory Experience

0 year(s)

Testing Requirements

Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test.

Satori Alternatives to Managing Aggression (SAMA) Protection

Lifting Requirements

25 Pounds

Benefit Information

As a full-time employee, you are eligible to participate in MHMR’s employee health benefits program. Health benefits eligibility date is the 1st of the month following completion of sixty (60) days of employment. Your eligibility for other benefits, including the 401(a) (including employer match) and tuition reimbursement will take place per company policy.

Additional Information

Contact Information