Job Description Summary:
 

Job Description

 

Essential Functions and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position.

• Accurate service ticket entry that includes details and descriptions as outlined by department standards
• Will support current KPI measures to provide reliable data to global KPI dashboard
• Ability to install/repair equipment and run projects through self-motivation and self-accountability
• Conduct site surveys and provide accurate and professional feedback to team and supervisor
• Willingness to expand knowledgebase by attending training and applying learned concepts. This includes collaborative training with the IT Infrastructure team
• Maintain operational efficiency of physical security measures
• Professional level of written and verbal communication skills that provide customer service and a positive team atmosphere. Seeks to engage and lift up those around them to bring positivity to the workplace
• Documents means, methods, and costs associated with assignments to improve job efficiency
• Performs advanced data entry into computer applications
• Prepares cost estimates, obtains quotes and follows Purchasing policies and procedures
• Responds as soon as possible to service requests through all means received in our department. Communicates to the customer so they are aware their concern is being worked on during any given time (24/7/365) especially while on call
• Applies strategic thinking to their daily work and interactions. Has the ability to listen to and evaluate customer requests and provides solutions that best fit the needs and standards of the district
• Effective, reliable, detailed, and professional communication is provided to all personnel they engage with
• Self-motivated – Organized – Time Management Skills – Customer Service Skills – Electro Mechanical Fabrication Skills
• Assists with the collection of data and needs used to build the yearly departmental budget
• Maintain compliance with established department and industry standards
• Stays current on technical security trends and industry impacts
• Maintain familiarity with strategic district levels of service
• Continuous improvement monitoring and innovation efforts
• Perform other duties as required

Required Experience:

• Six (6) years of related experience in both the low voltage and high voltage sectors
• Advanced knowledge and understanding of Relay Logic and the ability to apply industry concepts surrounding I/O relays across multiple hardware platforms
• Proficient with fiber optic splicing, testing, certification procedures, and system documentation
• Able to perform advanced computer operations with the ability to learn new programs as needed – Knows and understands all the primary Microsoft products such as Word, Excel, PowerPoint, Teams, and Outlook as well as district associated products that are needed to meet district strategic goals (SN, Maximo, Lawson, etc.). Can demonstrate knowledge by supporting and teaching others within the team
• Experience and ability to troubleshoot layer 2/3 switching (TCP/IP) as it relates to integrated security devices on the district network
• Advanced knowledge of setup and programming for Cameras, Door Controllers, I/O Controllers, Intercoms, etc. and can adapt and learn new products knowing that most controllers/cameras are universal in setup and programming
• Advanced level of door hardware knowledge and understanding as it relates to repair, maintenance, and installations. Can troubleshoot, diagnose, and repair any issue without technical support from others. Leads in teaching as to provide support to team and ensure team growth and knowledge
• Assist with the evaluation, specifications, and requirements of Security/OT equipment. Document network installations, moves, and component configuration that comply with IS department established operations and cybersecurity standards
• Understands and applies technical vs strategic thinking when engaging with district personnel
• Advanced knowledge and ability to program hardware and software related to integrated security. This would include individual hardware deep dive programming with means and methods knowledge applied
• Ability to troubleshoot, diagnose, and repair basic IT/OT hardware/software which includes switch port programming and IT hardware installation
• The ability to read and interpret blueprints

Desired Experience:

• Background or experience in NFPA codes or installations
• ASTM standards and experience applying through projects

Required Education/Certification/License:

• Trade school and/or minimum of Eight (8) years of experience installing, repairing, and maintaining low voltage integration security equipment
• High School Diploma or GED
• SC-OTC-001 – Genetec Omnicast Video Certification
• SC-STC-001 – Genetec Synergis Access Control Certification
• SC-ETC-001 – Genetec Enterprise Software Certification
• SC-AFC-001 – Genetec Auto View Certification
• CFOT/FOI or similar
• Valid Texas driver’s license

Desired Education/Certification/License:

• BICSI INST1
• BICSI INST2
• BICSI INSTF
• BICSI TECH

Success Factors/Job Competencies:

• Listens and responds constructively to others’ ideas and needs
• Act to align own goals with the strategic direction of the district
• Seeks performance feedback and is willing to adapt to changes that are positive for the district
• Strong planner who can schedule their own work week as well as yearly budgeted and unbudgeted projects
• Detailed and problem solver, which is reflected in consistent installation, repair, and troubleshooting techniques that meet or exceed standards of integrated security hardware
• Organized and can multi-task to ensure effective, efficient, and timely task management. Can adapt to emergency tasks with a professional manner
• Safe use and secure storage of tools and equipment
• Display the capability to adapt to new, different, or changing environments
• Strong and willing team player
• Self-motivated and can create work due to our critical infrastructures being wide spread geographically. They know that we are both the integration team as well as the customer and should always be seeking to ensure the system as a whole is functioning correctly each day
• Builds relationships by engaging customers and fellow employees through their preferred method of communication
• Participates in training and is always seeking new learning opportunities to advance their knowledge and understanding

Physical Demands and Work Environment

 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee typically resides within an office or cubicle and will have fieldwork that will expose the employee to weather conditions prevalent at the time.